Privacy Policy

This Privacy Policy explains how Lucky Tiger Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their information and marketing preferences.

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About this Privacy Policy

Lucky Tiger Casino respects the privacy of its players and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account services, customer support channels, promotional communications and related online activities. It should be read together with any applicable terms and conditions and responsible gambling information shown on the website.

In this article

Personal information means information that identifies a person or could reasonably be linked with a particular player. The information handled may depend on how a player uses the site, the services requested, the payment method selected and the checks required before or during account use. Players may choose not to provide certain information, but this can mean that an account cannot be opened, a transaction cannot be completed or some services cannot be provided.

This policy is intended as general information about privacy practices. It does not change any rights a player may have under applicable Australian privacy requirements or other rules that apply to the services. If this policy is updated, the latest version published on the website will apply from the date it is made available. Players should review this page from time to time for changes.

Information we may handle and why

A casino website typically needs to handle several categories of information to operate accounts, provide services, protect players and meet its legal and operational responsibilities. The information collected will be limited, where practical, to what is relevant for the stated purpose or necessary for the service being used.

Account and contact information

This may include a player’s name, date of birth, residential details, country, username, account preferences and contact details. It may also include information provided when a player contacts support, reports a problem, requests assistance or communicates about an account. This information can be used to create and manage an account, respond to enquiries, provide account notices, process requests and maintain accurate records.

Identity and verification information

Where checks are required, the site may handle identity information and verification documents. These may include information from identity documents, evidence of address, age-related information and other details needed to confirm that an account belongs to the person using it. Verification information may be used to confirm identity and age, prevent unauthorised access, detect suspicious activity, support anti-fraud checks and meet applicable obligations.

Payment and transaction records

The site may handle information about deposits, withdrawals, gaming activity, account balances, payment methods, transaction history and related communications. Payment details may be processed through payment providers, and the site may not hold every part of a card or payment credential. Transaction information is used to process requested payments, investigate errors, prevent misuse, assist with account enquiries, keep financial records and meet legal or operational requirements.

Device, technical and usage information

When a player visits or uses the website, technical information may be recorded. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, session details, referral information and information about how the site is used. This data can help keep the website working, improve performance, identify technical issues, protect accounts, monitor unusual activity and understand general usage patterns.

Support and communication records

Messages sent to support, details of enquiries, account-related correspondence and records of actions taken may be retained. These records help provide consistent support, verify the history of a request, resolve disputes, train service teams, investigate complaints and protect the interests of players and the website.

Marketing information

If a player has agreed to receive marketing, the site may use contact details and general account preferences to send information about services, news or promotions. Marketing preferences can be changed at any time. Service messages that are necessary for account security, transactions or important changes may still be sent even when optional marketing has been declined.

How information is used, shared and protected

Personal information may be used to operate the website and provide the services requested by players. It may also be used to manage accounts, verify identity and age, process payments, provide customer support, maintain security, prevent fraud and misuse, investigate technical or account issues, manage communications and improve website functions.

Information may be used where this is necessary to comply with applicable obligations, respond to lawful requests, protect the rights and safety of players or others, enforce website terms, resolve disputes, or establish and defend legal claims. Information may also be used to create aggregated or de-identified statistics that do not reasonably identify an individual player. These statistics can help assess website performance, service quality, security and general trends.

Personal information may be shared with service providers that help operate the website or provide related services. Depending on the situation, these providers may support hosting, technology, payment processing, identity verification, fraud prevention, customer support, security, communications, analytics or website maintenance. Providers are expected to handle information only for relevant services and in a manner designed to protect it.

Information may also be disclosed where required or permitted by applicable law, where needed to protect the website or its users, or where a player has requested or authorised the disclosure. The site does not intend to sell personal information as a commercial product. If information is transferred or accessed across borders as part of a service, reasonable steps are intended to be taken to support appropriate handling and security.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account security processes, monitoring, secure connections and staff or provider procedures. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limitations.

Cookies, privacy choices and data requests

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on a device that can help remember preferences, keep sessions working, support security, understand website use and improve online services. Some cookies may be necessary for core account or website functions, while others may support analytics, personalisation or marketing.

Players can manage or restrict cookies through their browser settings. Depending on the browser and the choices made, disabling cookies may affect how the website works, including account access, saved preferences or certain features. Browser settings may also allow players to remove cookies that have already been stored.

Your privacy rights

Subject to applicable requirements and reasonable verification, players may ask to exercise privacy rights in relation to their personal information. These rights may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to optional marketing.

Access: ask for information about the personal data held about you and, where appropriate, a copy or summary of that information.
Correction: ask for inaccurate, out-of-date or incomplete personal information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to optional marketing communications by using an available unsubscribe option or by contacting privacy support.

To exercise these rights, or to ask a privacy question, email support@lucky-tiger-casino.click. Please include enough information to identify the relevant account and clearly describe the request. For security, additional information may be requested to verify identity before a request is completed. This helps prevent personal information from being disclosed or changed without authorisation.

A request may be limited or declined where this is permitted or required, including where information must be retained for legal, security, fraud prevention, payment or dispute-related reasons. If a requested change cannot be made immediately, an explanation may be provided where appropriate. Players should also use the same email address associated with their account where possible, as this may assist with verification and processing.

Questions and concerns

Players with questions about this Privacy Policy, the handling of personal information or a privacy request can contact support@lucky-tiger-casino.click. The privacy support team will review the enquiry and seek to provide a clear response. Players should avoid sending unnecessary sensitive information in an initial message and should never include a password or full payment credentials.